1. Collecting information about you
2. Using and disclosing your personal information
The main purposes in collecting information about customers are to make customers' purchases as convenient and efficient as possible and to manage all business relationships. We collect information about individual customers' purchasing history with L&H Group so that we best know how to serve their needs. L&H Group does not routinely disclose personal information to other organisations.
* Required by law
When you provide your personal information, L&H Group will usually give you the choice as to whether or not you wish to receive further information about special offers, promotions, and changes to our products and services. If you indicate that you do not wish to receive these notifications, we will not contact you further for these purposes. Please allow 28 days for your request to be processed.
3. Service providers
Like many businesses, L&H Group use a range of service providers to help maximise the quality and efficiency of services and business operations. This means that individuals and other organisations will sometimes have access to personal information held by L&H Group and may use it on behalf of L&H Group. For example, an external service provider performs credit assessment services on behalf of L&H Group. All service providers are required to adhere to strict privacy guidelines and must agree not to keep this information or use it for any unauthorised purposes.
4. Our marketing activities
L&H Group may contact you at the street address or e-mail address you provide,in order to provide you with updated information about products and services. For example, customers who join various L&H Group incentive programs may receive a sales catalogue and other promotional offers. In some instances, other organisations may send out promotional information such as an e-mail newsletter on behalf of L&H Group, or a contact list may be purchased from another organisation and promotional information will be sent to those individuals. If you are receiving promotional information about L&H Group and do not wish to receive this information any longer, you can remove your name from the the mailing list by contacting our marketing department on 03 9243 3555 or faxing your request to 03 9243 3575, asking to be removed. Please allow 28 days for this request to be processed.
5.Our website privacy practices
6. You can access the information kept about you
If at any time you want to know exactly what personal information is obtained and filed, you are welcome to access your record by calling 03 9243 3555.
7. Changing and deleting your information
If at any time you wish to change personal information that is inaccurate or out of date, please contact L&H Group have the information amended. If you wish to have your personal information deleted, please inform L&H Group and the appropriate action will be taken to delete it, unless it must be kept for legal reasons.
8. Storage and security of your personal information
L&H Group will endeavour to take all reasonable steps to keep secure any information held about you, and to keep this information accurate and up to date. Employees agreements and data processors ensure confidentiality of any personal information held by L&H Group.
9. What to do if you have a problem or question
10. Future changes